Meet Alexandre Galvez, Director of CTY (Compagnie des Transports Yonnais), operator of the Impulsyon network in La Roche-sur-Yon.

Why did CTY choose to adopt a digital and innovation strategy?

We chose to pursue a digital and innovation strategy through the dematerialization of our communications and tools because it allows us to align with our organization for optimal functionality. Today, we must be increasingly adaptable, flexible, and responsive, ensuring that information is transmitted as easily and efficiently as possible.

In essence, digitalization enables us to perform our current tasks with a certain agility. Ultimately, it has almost become a prerequisite to address the challenges we face locally and meet the needs of the metropolitan area, our clients, and the community.

Digital is becoming indispensable in organizations today. Do you agree?

Yes, absolutely! In general, everything is moving very quickly with digitalization. For example, feedback and requests from end users are rapidly passed on to the technicians of the metropolitan area and to elected officials. With the speed of data, we need to ensure that drivers are fully operational on these new services, routes, and schedules. Ultimately, the digital strategy is there to serve the public.

At CTY, our strength lies in the versatility of our drivers. In fact, they are all familiar with the entire network of routes. This versatility reduces routine, which in turn improves their focus and lowers accident rates. This virtuous cycle also helps us attract drivers who currently work in other networks where they are assigned to a single line only.

The arrival of new drivers on our network, however, also brings the challenge of training. It is therefore essential to properly train all our drivers and keep them well informed about possible detours or minor route changes to avoid mistakes that could have serious consequences.

To address this issue, we decided to implement Flexnav. Today, we use it both for training new drivers and for managing sometimes complex detours. It is a fairly comprehensive tool, as we have integrated not only commercial services but also repositioning trips. As a result, Flexnav has given us the means to be as flexible and adaptable as possible in order to avoid any issues affecting the quality of our services.

In other words, routes are respected — which, for us, is a true guarantee of quality.

Which challenges ultimately led you to use our training GPS Flexnav?

How did you perceive the integration of the tool?

Within operations, supervisors and managers have welcomed and fully integrated the tool. Flexnav is seen as real daily support: on the one hand, it professionalizes, and on the other, it reassures drivers, ultimately leading to a reduction in potential conflicts. Today, the reality is that we could not operate without it, as the tool has become truly indispensable for us.

At present, it is the tool that enables us to maintain the full versatility of all drivers across the entire network. The more versatile the drivers are, the more we can optimize our human resources management with resource allocation, which ultimately allows us to balance day-to-day operations in the best possible way.

Yes, absolutely! We’ve seen better service quality, a decrease in accident rates, and I would even go as far as to say improved productivity!

Have you noticed an improvement in service quality since the implementation of Flexnav?

Flexnav in 3 words.

Ergonomic, Efficient and Creating a link like Inlink, as information is better shared with all stakeholders in operations.

You’ve been using Inlink since 2019. Do you still find it valuable?

Today, more than 95% of our staff are connected to Inlink to access information — anytime and anywhere from their smartphone. Drivers spend less time at the depot, which allows us to maintain and strengthen ties with our employees. We also update our digital document base on the platform for all staff. Inlink guarantees the quality of our internal communication.

Absolutely. Today, during a 7-hour workday, drivers spend very little time at the depot thanks to the application, which gives them access to information beforehand or during their break times at the end of the line. All specific requests are also managed through the application, allowing us to centralize everything within this digital platform.

So, you highlight time savings and better information sharing thanks to our tool. Is that correct?

Do you think you will reach 100% usage?

Yes, because Inlink is now part of our onboarding process. When a new employee joins, we create their user account and show them the features. In the end, consulting the tool becomes second nature.